Question about Adorama! [Archive] - The-Digital-Picture.com Community

photosurfer

08-31-2009, 09:51 AM

Okay, so I have previously posted that i have a tamron 200-500 for sale, but now i am thinking about selling it to adorama. My question may sound paranoid, but how trustworthy are they? If i ship my lens to them for a quote (insured shipping of course :) ) how can I be sure they'll ship it back if i don't like what they're offering? And how can I be sure that I'll recieve the money if i accept their offer? I know they're large and probably would have gained a bad rap if they ripped people off, but still- are they as good as B+H?

Dallasphotog

08-31-2009, 10:11 AM

You'll have no issues.

I have ordered new equipment, used equipment, refurbished equipment and prints from them. If used equipment doesn't check out before shipping, you get a phone call describing the problem and refunding your money. If a print looks suspect, somone will drop me a note and confirm colorsor lighting.

They just do an excellent job...and they have a customer representative that posts on the forum if you need to discuss a problem.

Bob

08-31-2009, 11:26 AM

Fouad

09-03-2009, 08:15 PM

This is a truthfulreport of my dismal dealings with Adorama; take from itwhat you like.

Many weeks ago I contacted Adorama to sell them a lens in absolutely like new condition. I received an e-mail reply that if the lense is indeed as described, that they would pay me $300 for it immediately upon examination of the lens.

I sent them the lens and noted that it arrived and was received by them. They confirmed the arrival of the lens via an email they sent me. After a week had passed I e-mailed to ask if they had examined the lens and if so if they had sent me the check. A replying e-mail told me that they were in the process of evaluating the lens and will let me know shortly.

A few days passed and no reply. I e-mailed them that if the lens is not as described, ie, like new, to please send it back as they had promised they would if they did not find it to meet the description. The next day I receivd a call [an actual phone call !] and I was told by the gentleman that the lens was indeed perfect and "its market value was $300 and they were willing to give 70% of the market value. I told him to send me back my lens. He immediately upped the payment to 80% of $300[;)]. I told him, no thanks, and to send me back my lens. He then said that he will let the used dept. know that they will either send me $300 or send the lens back. They next day I received an e-mail confirming that they had mailed me a check for $300 as originally promised.

I waited about 10 days. No check. I called and spoke with a lady who told me the check was not mailed but that it would be mailed in another 2-3 days. I waited another week or eight days. No check.[:(]

I had had it by now. I e-mailed them to either return my lens or send me the check or I was going to contact BBB, Internet Fraud and my attorney. I received TWO e-mails immediately telling me how sorry they were for the delay and that the check was actually sent to me weeks ago and that since I had not received it they were going to cancel the check and send me another right away[^o)].

Another week, no check.[8o|] That is where I am now. I have e-mailed them again today , asking them to send me the lens or the check. I have a feeling that I will have no recourse but to let my attorney know and see what he suggests. I will also contact the Internet Fraud and BBB.

I know one thing though. I will NEVER buy or sell anything from Adorama again.

Chuck Lee

09-03-2009, 09:59 PM

Calling on:

<span style="font-size: 10pt; font-family: Verdana; mso-bidi-font-family: Arial;"]Helen <span class="goog-spellcheck-word"]Oster
<span class="goog-spellcheck-word"]Adorama Camera Customer Service Ambassador

<span style="font-size: 10pt; font-family: Verdana; mso-bidi-font-family: Arial;"]What say you?

Dallasphotog

09-03-2009, 10:38 PM

This is a truthfulreport of my dismal dealings with Adorama; take from itwhat you like.

Many weeks ago I contacted Adorama to sell them a lens in absolutely like new condition. I received an e-mail reply that if the lense is indeed as described, that they would pay me $300 for it immediately upon examination of the lens.

I sent them the lens and noted that it arrived and was received by them. They confirmed the arrival of the lens via an email they sent me. After a week had passed I e-mailed to ask if they had examined the lens and if so if they had sent me the check. A replying e-mail told me that they were in the process of evaluating the lens and will let me know shortly.

A few days passed and no reply. I e-mailed them that if the lens is not as described, ie, like new, to please send it back as they had promised they would if they did not find it to meet the description. The next day I receivd a call [an actual phone call !] and I was told by the gentleman that the lens was indeed perfect and "its market value was $300 and they were willing to give 70% of the market value. I told him to send me back my lens. He immediately upped the payment to 80% of $300/emoticons/emotion-5.gif. I told him, no thanks, and to send me back my lens. He then said that he will let the used dept. know that they will either send me $300 or send the lens back. They next day I received an e-mail confirming that they had mailed me a check for $300 as originally promised.

I waited about 10 days. No check. I called and spoke with a lady who told me the check was not mailed but that it would be mailed in another 2-3 days. I waited another week or eight days. No check./emoticons/emotion-6.gif

I had had it by now. I e-mailed them to either return my lens or send me the check or I was going to contact BBB, Internet Fraud and my attorney. I received TWO e-mails immediately telling me how sorry they were for the delay and that the check was actually sent to me weeks ago and that since I had not received it they were going to cancel the check and send me another right away/emoticons/emotion-40.gif.

Another week, no check./emoticons/emotion-39.gif That is where I am now. I have e-mailed them again today , asking them to send me the lens or the check. I have a feeling that I will have no recourse but to let my attorney know and see what he suggests. I will also contact the Internet Fraud and BBB.

I know one thing though. I will NEVER buy or sell anything from Adorama again.

<div style="CLEAR: both"]</div>

It sounds like you had terrible luck. The very first item I ordered from Adorama was back ordered and took about a month to finally arrive. I was a little upset, but I kept buying from them because they had such good prices and so many refurbished items. My experiences since that first orderhave been pretty perfect. I have probably recommended Adorama to 20 photographer friends and we all rave about the good communication...

Get in contact with Helen. She'll beat someone mercilessly in the used department and get you fixed up.

Fouad

09-03-2009, 10:55 PM

As per your suggestion, I have e-mailed Ms. H. Oster and await her response.

I will let you good people know the resolution of this needless headache.

Thanks.

Alan

09-03-2009, 11:45 PM

Calling on:

<span style="font-size: 10pt; font-family: Verdana;"]Helen <span class="goog-spellcheck-word"]Oster
<span class="goog-spellcheck-word"]Adorama Camera Customer Service Ambassador

<span style="font-size: 10pt; font-family: Verdana;"]What say you?
<div style="clear: both;"]</div>

Chuck, you wouldn't happen to be a Lord of the Rings fan, would you? You sound a lot like Aragorn addressing the dead men of Dunharrow.

HelenOster

09-04-2009, 04:12 AM

Okay, so I have previously posted that i have a tamron 200-500 for sale, but now i am thinking about selling it to adorama. My question may sound paranoid, but how trustworthy are they? If i ship my lens to them for a quote (insured shipping of course :) ) how can I be sure they'll ship it back if i don't like what they're offering? And how can I be sure that I'll recieve the money if i accept their offer?
<div style="CLEAR: both"]</div>

The important thing to remember is that you will be offered 70% of the expected retail sale value - unless it is a particulary special item, or you are trading up, in which case you can usually negotiate up to 80%.

Any problems, you have me!

You'll have no issues.

I have ordered new equipment, used equipment, refurbished equipment and prints from them. If used equipment doesn't check out before shipping, you get a phone call describing the problem and refunding your money. If a print looks suspect, somone will drop me a note and confirm colorsor lighting.

They just do an excellent job...and they have a customer representative that posts on the forum if you need to discuss a problem.
<div style="CLEAR: both"]</div>

Thank you for the feedback - very much appreciated

<div style="CLEAR: both"]</div>

Get in contact with Helen. She'll beat someone mercilessly in the used department and get you fixed up.
<div style="CLEAR: both"]</div>

You can bet your life I will!

<span style="font-family: Verdana; font-size: 9pt;"]Sincerely<o:p></o:p>

<span style="font-family: Verdana; font-size: 9pt; mso-bidi-font-family: Arial;"]Helen <span class="goog-spellcheck-word"]Oster
<span class="goog-spellcheck-word"]Adorama Camera Customer Service Ambassador<o:p></o:p>

<st1:personname w:st="on"]<span style="font-family: Verdana; font-size: 9pt; mso-bidi-font-family: Arial;"]helen.oster@adoramacamera.com</st1:personname><span style="font-family: Verdana; font-size: 9pt; mso-bidi-font-family: Arial;"]<o:p></o:p>

<span style="font-family: Verdana; font-size: 9pt; mso-bidi-font-family: Arial;"]www.adorama.com<o:p></o:p>

HelenOster

09-04-2009, 04:18 AM

This is a truthfulreport of my dismal dealings with Adorama; take from itwhat you like.

Many weeks ago I contacted Adorama to sell them a lens in absolutely like new condition. I received an e-mail reply that if the lense is indeed as described, that they would pay me $300 for it immediately upon examination of the lens.

I sent them the lens and noted that it arrived and was received by them. They confirmed the arrival of the lens via an email they sent me. After a week had passed I e-mailed to ask if they had examined the lens and if so if they had sent me the check. A replying e-mail told me that they were in the process of evaluating the lens and will let me know shortly.

A few days passed and no reply. I e-mailed them that if the lens is not as described, ie, like new, to please send it back as they had promised they would if they did not find it to meet the description. The next day I receivd a call [an actual phone call !] and I was told by the gentleman that the lens was indeed perfect and "its market value was $300 and they were willing to give 70% of the market value. I told him to send me back my lens. He immediately upped the payment to 80% of $300/emoticons/emotion-5.gif. I told him, no thanks, and to send me back my lens. He then said that he will let the used dept. know that they will either send me $300 or send the lens back. They next day I received an e-mail confirming that they had mailed me a check for $300 as originally promised.

I waited about 10 days. No check. I called and spoke with a lady who told me the check was not mailed but that it would be mailed in another 2-3 days. I waited another week or eight days. No check./emoticons/emotion-6.gif

I had had it by now. I e-mailed them to either return my lens or send me the check or I was going to contact BBB, Internet Fraud and my attorney. I received TWO e-mails immediately telling me how sorry they were for the delay and that the check was actually sent to me weeks ago and that since I had not received it they were going to cancel the check and send me another right away/emoticons/emotion-40.gif.

Another week, no check./emoticons/emotion-39.gif That is where I am now. I have e-mailed them again today , asking them to send me the lens or the check. I have a feeling that I will have no recourse but to let my attorney know and see what he suggests. I will also contact the Internet Fraud and BBB.

I know one thing though. I will NEVER buy or sell anything from Adorama again.

<span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-language: HE;"]I agree with you, Fouad.It sounds like absolutelydreadful service.

<p class="MsoNormal"]<span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-font-family: Arial; mso-bidi-language: HE;"]From the description of your experience, our responses to youhave beeninappropriate and unhelpful, and there can be little doubt that your criticism is well-deserved.In your position, I think I'd also be reluctant to consider ordering from Adorama in the future.<o:p></o:p>
<p class="MsoNormal"]<span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-font-family: Arial; mso-bidi-language: HE;"]I haven't yet heard from you; I will need your order number - please contact me directly: <st1:personname w:st="on"]helen.oster@adoramacamera.com</st1:personname> - and I will give this matter my immediate attention.<o:p></o:p>
<p class="MsoNormal"]<span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-language: HE;"]<o:p></o:p>
<p class="MsoNormal"]<span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-language: HE;"]Sincerely
<p class="MsoNormal"]<span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-language: HE;"]<o:p></o:p>
<p class="MsoNormal"]<span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-font-family: Arial; mso-bidi-language: HE;"]Helen Oster
Adorama Camera Customer Service Ambassador
<p class="MsoNormal"]<span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-font-family: Arial; mso-bidi-language: HE;"]<o:p></o:p>
<p class="MsoNormal"]<st1:personname w:st="on"]<span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-font-family: Arial; mso-bidi-language: HE;"]helen.oster@adoramacamera.com</st1:personname><span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-font-family: Arial; mso-bidi-language: HE;"]<o:p></o:p>
<p class="MsoNormal"]<span style="font-family: Verdana; color: #000080; font-size: 10pt; mso-bidi-font-family: Arial; mso-bidi-language: HE;"]www.adorama.com<o:p></o:p>

Fouad

09-04-2009, 10:14 AM

Thank you Ms. Oster for your kind response.

Yesterday evening I e-mailed your service dept. with all the pertinent information, Attn. Ms. H. Oster. If someone has not deleted that e-mail you should find all the information you need.

I will also e-mail you directly.

Thanks,

Fouad

Mark Elberson

09-04-2009, 11:07 AM

I know one thing though. I will NEVER buy or sell anything from Adorama again.
<div style="CLEAR: both"]</div>

Fouad,

So sorry to hear about your experience. Of all departments that I have dealt with at Adorama the used department by far ranks the lowest. I will say however that I have sold both a camera body and lens to them (before Bryan opened up the buy/sell forum here) and was happy with what they offered/gave me. They ALWAYS beat what B&H will give you for used gear. My last experience with Adorama's used department was recent...I tried to unload some filters that weren't selling here. When they called me to discuss they apologized and said that they could only offer me a small amount.They told me that they shouldn't have accepted them in the 1st placesince they can't offer much money for used filters and again apologized for the misunderstanding. They paid for shipping both ways by the way so the only inconvenience to me was being with my filters for a week or so.

It sounds like you had terrible luck. The very first item I ordered from Adorama was back ordered and took about a month to finally arrive. I was a little upset, but I kept buying from them because they had such good prices and so many refurbished items. My experiences since that first orderhave been pretty perfect. I have probably recommended Adorama to 20 photographer friends and we all rave about the good communication.

I had the exact same experience! The 1st item I tried to purchase from them was a "new" product so it hadn't actually come in stock yet. It was the Tamron 10-24mm ultra wide. Eventually I got tired of waiting and just ordered the Canon EF-S 10-22mm f/3.5-4.5 instead. Thank god I did!!! Anyway, since then I've spent a ridiculous amount of money there.Their awesome stock of Canon refurbished goodshas made themmy go to over B&H. I consistently advize my friends and family to shop at either Adoramaor B&H!

Chuck Lee

09-04-2009, 11:09 AM

Chuck, you wouldn't happen to be a Lord of the Rings fan, would you?

Why yes, yes I am.

Funny though, I didn't even think about that scene until you mentioned it. [:D]

Fouad

09-04-2009, 12:14 PM

UPDATE------------------------------------------

Within 2 hours of my e-mailing Ms. H. Oster with the particulars of the problem, I received a phone call from Adorama and I was informed that they have credit my cc for $300 just minutes ago. They have my cc on file because I have bought my Canon 5DMII from them.

Needless to say, I am very impressed with the way Ms. Osler runs things and takes care of concerns that she becomes aware of . She is clearly the person to go to in case of any problems.

I thank Ms. Osler and I thank this forum to allow me to voice a concern.

Chuck Lee

09-04-2009, 01:23 PM

Fouad, It's Oster not Osler

Isn't it great when the system works!!

This kind of customer service shows why Adorama has so many satisfied customers.

Dave Johnston

09-04-2009, 02:35 PM

I agree... I haven't bought that many things from Adorama, but I will say that everything I have purchased was always shipped promptly and the packaging was always good. It is usually a toss up for me between Adorama and B+H... Since they have both been reliable for me in the past... It usually comes down to who is selling their goods cheaper.

Dave.

HelenOster

09-05-2009, 04:55 PM

I'd just like to take this opportunity to thank you all for your kind words about Adorama - which are very much appreciated.

Also, to thank the kind person who emailed to let me know that Fouad had a problem; with approximately 450 websites, photo sharing forums, shopping sites etc to cover, the odd forum posting does slip past me.

If you need help with anything concerning Adorama Camera - or AdoramaPix - , it's always best to contact me directly: helen.oster@adoramacamera.com ("helen.oster@adoramacamera.com)

<span style="color: #0000ff;"]
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"]<span style="font-family: 'Lucida Handwriting'; font-size: 14pt;"]<span style="color: #000000;"]Helen<o:p></o:p>

photosurfer

09-09-2009, 09:11 PM

Thank you all for your feedback, I still haven't called for a quote yet but it sounds like I should be in good hands. Thanks!