Printable View
I have a 5D Mark II that I've had for about 3 weeks, and this morning my wife was using it and took a photo in Automatic, and the photo came out completely white. Did that a couple times, same thing, turned it off and on, all white, and then tried it again a few minutes later and its taking great pictures again. Any body ever seen this sort of thing before?
Where were you taking the pictures, outside or inside?
Do you still have the files that are white? If so, please tell us the EXIF data (aperture, shutter speed, ISO) listed in the file.
The body probably lost full communication with the lens via a dirty contact. Should it happen again try a little turn of the lens.
-Shea
I've included the EXIF data, the picture was taken inside without a flash, and from what I can tell, the shutter speed ISO and aperture seem to be reasonable.
Aperture Value: 3
Color Space: sRGB
Custom Rendered: Normal process
Date Time Digitized: 2010:03:09 07:29:45
Date Time Original: 2010:03:09 07:29:45
Exif Version: 2.2.1
Exposure Bias Value: 0
Exposure Mode: Auto exposure
Exposure Program: Normal program
Exposure Time: 1 / 60
Flash: Flash did not fire, compulsory flash mode
FlashPix Version: 1.0
FNumber: 2.8
Focal Length: 64
Focal Plane Resolution Unit: inches
Focal Plane X Resolution: 3849.212
Focal Plane Y Resolution: 3908.142
ISO Speed Ratings: 1600
Metering Mode: Pattern
Pixel X Dimension: 5616
Pixel Y Dimension: 3744
Scene Capture Type: Standard
Shutter Speed Value: 6
Sub-second Time: 50
Sub-second Time Digitized: 50
Sub-second Time Original: 50
White Balance: Auto white balance
Firmware: Firmware Version 1.2.4
FlashCompensation: 0
ImageNumber: 0
Lens Info: 24, 70, 0, 0
Lens Model: EF24-70mm f/2.8L USM
The Lens is about 3 months old, and the camera is only a couple weeks old, the contacts seem clean and everything seems nice and tight.
Hmm....I'm going to have to think on this one. Anyone else have any ideas?
Quote:
Originally Posted by Sean Setters
I would update the firmware first, if possible. This could be just a software issue. Good luck.
Sorry Todd I have no idea either - did a bit of a google search and didn't come up with anybody else with the same issue. Lets hope it's a one off event but if it happens again I'd send it in to Canon for a look.
I contacted Canon, and they did the standard reset the camera routine, and if that doesn't handle it send it in for a check. I guess I'll wait until next week's firmware update, and see how it goes, it has worked perfectly since the incident, so I don't want to loose the camera for a week to send it in, but it would be a shame if it happens again while taking a more important photo. Thanks everyone for thinking about it for me.
-Todd
By the way--you may lose your camera for more than a week. When I sent a lens into Canon's Service Dept, the turn-around time was about a month.
Well, that certainly sells me on updating the firmware and hope for the best.
-Todd
Saw this in the list of fixes in the firmware update
<h3>6. Fixes a phenomenon where communication between the camera and the attached lens is sometimes interrupted after manual sensor cleaning. (This phenomenon only affects units with Firmware Version 1.2.4.)</h3>
Did you manually clean the sensor or lock up the mirror recently?
Other than Live view, no, but it hasn't happened again. Right now I'm putting it into the weird fluke column. I reset the camera per Canon's recommendation, and I was planing on updating the firmware tonight, and hope for the best. I'll let everyone know if it happens again. Thanks again
-Todd