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Type: Posts; User: HelenOster

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    I copied the issues over to the IT department,...

    I copied the issues over to the IT department, and just received the following update:"Big improvements were made on both sides. Searching should be good now."
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    Good to read; thanks! :D

    Good to read; thanks!
    :D
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    What Amazon will have in place - which we do, as...

    What Amazon will have in place - which we do, as well - are diverts which endeavour to cover many different possibilities for spelling; especially if customers are from outside the US or using mobile...
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    Thank you; I've copied this over to the web team...

    Thank you; I've copied this over to the web team with a request to check it out.
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    Thank you; I've brought the spelling error to the...

    Thank you; I've brought the spelling error to the attention of the web team administrator.
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    We have LOTS of happy customers in OZ and NZ!...

    We have LOTS of happy customers in OZ and NZ! Now, we do offer the option of shipping via USPS for orders that are not to heavy or bulky, and which are under US $195 value. BUT I'm not sure how that...
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    Unless you use the link TDP won't get the...

    Unless you use the link TDP won't get the affiliate fee, so yes, very important to click through directly from here.

    BTW re: the 'how did you hear' PROBLEM is that with SO many photography forums...
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    Yes, indeed - and usually you can negotiate a...

    Yes, indeed - and usually you can negotiate a higher price for your gear if you trade up!
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    Adorama used department always aims to offer 70%...

    Adorama used department always aims to offer 70% of the expected re-sale value, but of course, a final figure can only be given once they have had the opportunity to physically appraise gear. They...
  10. Joel Can you please forward me the email...

    Joel

    Can you please forward me the email exchange and I'll see what I can get sorted out for you: Helen@adorama.com
  11. Mark The Adorama site also shows only "L"...

    Mark

    The Adorama site also shows only "L" series lenses: http://www.adorama.com/catalog.tpl?op=itemlist&cat1=Cameras %26 Lenses&cat2=Lenses %26 Accessories&cat3=35mm %26 Digital SLR...
  12. We are currently working on offering the exact...

    We are currently working on offering the exact same option to Canada, but there have been difficulties in getting Purolator to integrate with our website.
    In the meantime, provided an order is $200...
  13. This is EXACTLY the level of info I need from you...

    This is EXACTLY the level of info I need from you to pass on to the web team! This, and the other suggestions in the thread have been forwarded on.
    Thank you all.
  14. The website is still going through continuous...

    The website is still going through continuous upgrades and improvements, and feedback from our customers is a fabulous way for us to double-check that the search parameters we have in place are...
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    @iND I wish I could; but it is on such heavy...

    @iND

    I wish I could; but it is on such heavy back order that the wait time is currently guesstimated at around 6 months.
    I'm really sorry
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    My pleasure, Rich!

    My pleasure, Rich!
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    Thank you so much for your Adorama loyalty! BTW...

    Thank you so much for your Adorama loyalty! BTW if you ever need advice or after-sales support with any order from Adorama, I'm right here: Helen@adorama.com

    Helen Oster
    Adorama Camera Customer...
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    Thanks so much for the great feedback, Denise. ...

    Thanks so much for the great feedback, Denise.

    I copied it over to the team at the lab, and I know they'll all be delighted!

    Helen Oster
    Adorama Camera Customer Service Ambassador...
  19. Hi I'm sorry to read that this was your...

    Hi

    I'm sorry to read that this was your experience. I'm not familiar with the $649 offer - can you please email me with a link to where you saw it and I'll do my best to figure it out for you:...
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    Re: Used T2i...safe buy?

    The used equipment we hold in stock has been purchased from members of the public or could be customer returns / demo models. All used items come with a 90-day warranty, which includes a full 30 days...
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    Re: usa rebates?

    Chris


    Could you please email me with one of your order numbers so we can ID your order history and see which representatives have given you problems - and deal with them appropriately.


    Helen
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    Re: usa rebates?

    Chris


    I
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    Re: usa rebates?

    You are 100% correct, as I noted above;the mom and pop stores don
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    Re: usa rebates?

    PS we always do our best to price match to any other reputable retailer; email me for details: HelenO@adorama.com
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    Re: usa rebates?

    The rebates DO go to the customer. The problem is that we have to raise our prices to the MSRP. Then our customers get the relevant rebate off that price.
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