Quote Originally Posted by elmo_2006


Hi zhak....


1. All Canon USA products include a Canada/USA warranty. It's all written in fine printin the warranty card under- Limited Warranty.


Also on the Warranty card, there should be a page that contains information about the Canon Sales and Service Centres, thus for Canada, we have both a Canon USA contact information and a Canon Canada contact information. Would you mind informing us who the vendor is/was and also is this a 'Grey Market' lens? If it is, then the lens is to be shipped back to the vendor for repair which I'm sure they will ship to a third party repair facility.


My understanding was that if there was a USA warranty card that it wasn't grey market. Am I wrong about that? The vendor says it's a refurbished lens with a valid USA warranty. I got a decent price (I think) and it's a beautiful lens, I'm just curious in a general way. I've never yet had to send anything back to Canon & hopefully won't have to now either. It was the "international warranty" part that threw me off, you see.


The vendor is Cameta Camera. They're not, you know, that guy in Brooklyn ... :-)





Quote Originally Posted by elmo_2006


2. I guess it depends on how the lenses are handled. Similar to changing oil in a car. If you are hard on the car, then the oil change is required sooner than later. Every few years I guess is a good number but this is open for further comments/suggestions. As for pricing, you would have to call Canon and explain the issue, they'll inform you of an upfront fee possibly 60 bucks which I think they will apply to the final bill if more work is required. I'm sure other members in these forums can confirmor comment on this.


The lens takes fine photos, but the zoom isn't as smooth as it was, and it has endured some mishaps during various events I've photographed. Call it several years of medium usage. I was just wondering if there was a standard that people used to reckon when or if a lens needed a bit of help.
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Thank you very much for you reply. This is my first post here. :-)


cheers,


zhak