Anyone else tired of camera scams?

[Colin]

I've had some okay experiences with Adorama, though one dude there was just annoying in selling me filters I didn't want, and then sending me filters with fingerprints all over them. Just annoying.


B&H has always delivered what I ordered, and once took back a couple of Sigma 150mm Macro lenses and extenders with no other reason necessary than I just didn't like how they felt.


Calumet has been okay in the past too, though their website was a pain to figure out.


B&H is my default, though Adorama is fine with me. I liked the refurbed 100-400 delivery just fine. No hassles, just showed up with the filter I ordered.

[HelenOster]

"I've had some okay experiences with Adorama, though one dude there was just annoying in selling me filters I didn't want, and then sending me filters with fingerprints all over them."



<p style="background: #efefef; margin: 0cm 0cm auto;" class="justify1"]<span style="font-size: 9pt; color: black; font-family: Verdana; mso-bidi-font-family: Tahoma;"]Dear Colin
<p style="background: #efefef; margin: 0cm 0cm auto;" class="justify1"]<span style="font-size: 9pt; color: black; font-family: Verdana; mso-bidi-font-family: Tahoma;"]I do apologize that you received filters with fingerprints over them, and that may have appeared not to be brand new. <o></o>
<p style="background: #efefef; margin: 0cm 0cm auto;" class="justify1"]<span style="font-size: 9pt; color: black; font-family: Verdana; mso-bidi-font-family: Tahoma;"]There is one probable explanation; the manufacturers and distributors, who supply to Adorama, and of course, other retailers, do allow us to return equipment as new, because of over-stocks, exchanges etc. This can be a particular issue after the Christmas holiday when we all need to balance out our inventories. <o></o>
<p style="background: #efefef; margin: 0cm 0cm auto;" class="justify1"]<span style="font-size: 9pt; color: black; font-family: Verdana; mso-bidi-font-family: Tahoma;"]Even if we at Adorama are completely thorough when packaging up these items for return, there is no doubt that less scrupulous retailers could well be receiving returns, trusting the customer's explanation that they never opened the box - packaging them up for return to the manufacturer or distributor. These items then form part of the inventory for sending out to other retailers.<o></o>
<p style="background: #efefef; margin: 0cm 0cm auto;" class="justify1"]<span style="font-size: 9pt; color: black; font-family: Verdana; mso-bidi-font-family: Tahoma;"]No retailer can inspect the contents of every packaged received into the warehouse. If the manufacturer doesn't check the equipment before sending it back out, from the customer's perspective it is the retailer who looks bad, even though it may well have not been their fault <o></o>
<p style="background: #efefef; margin: 0cm 0cm auto;" class="justify1"]<span style="font-size: 9pt; color: black; font-family: Verdana; mso-bidi-font-family: Tahoma;"]At Adorama we do have liberal return policies and there is no doubt that on occasion this is taken advantage of. While this does not exempt us from more closely checking any and all returns, some retailers don't; we know we shouldn't do it, but it happens.<o></o>
<p style="background: #efefef; margin: 0cm 0cm auto;" class="justify1"]<span style="font-size: 9pt; color: black; font-family: Verdana; mso-bidi-font-family: Tahoma;"]The problem is that we are all relying upon humans to carry out the required procedures at every point in the transaction, which can, and does, result in mistakes at any place along the line.<o></o>
<p style="background: #efefef; margin: 0cm 0cm auto;" class="justify1"]<span style="font-size: 9pt; color: black; font-family: Verdana; mso-bidi-font-family: Tahoma;"]The other issue you raised was in connection with feeling that you were being pressured into purchasing additional items that you didn't actually require. While we do expect our sales staff to be able to advise customers about additional products, I would always want to be informed if this was presented in a high pressure way that made our customers feel uncomfortable.
<p style="background: #efefef; margin: 0cm 0cm auto;" class="justify1"]<span style="font-size: 9pt; color: black; font-family: Verdana; mso-bidi-font-family: Tahoma;"]Please don't hesitate to contact me directly if I can assist any further with the issues you raised, or any issues in relaton to ordering from Adorama.<o></o>


<span style="font-size: 9pt; font-family: Verdana; mso-bidi-font-family: Arial;"]Sincerely<o></o>


<span style="font-size: 9pt; font-family: Verdana; mso-bidi-font-family: Arial;"]Helen Oster
Adorama Camera Customer Service Ambassador<o></o>


<span style="font-size: 9pt; font-family: Verdana; mso-bidi-font-family: Arial;"]
<st1ersonname w:st="on"]helen.oster@adoramacamera.com</st1ersonname><o></o>


<span style="font-size: 9pt; font-family: Verdana; mso-bidi-font-family: Arial;"]www.adoramacamera.com<o></o>
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