You've got Helen Oster on your side! She makes things happen. I don't know how you do it. First Gary Fong, and now Helen.
You've got Helen Oster on your side! She makes things happen. I don't know how you do it. First Gary Fong, and now Helen.
Words get in the way of what I meant to say.
I forget just how long it has been, I tell my customers 3 weeks on prints like this. With my lab, that usually give me time for issues like this to be corrected. Longer around the holidays.
Mark
Mark
It has only been a week so I guess I have some time. I didn't give him a date since I had no idea myself. Adorama never even emailed me it was shipped. Thank goodness I had someone at the house to retrieve it.Originally Posted by clemmb
Denise
Originally Posted by andnowimbroke
It helps to know people in all the right places! Now if I could just become chums with someone @ Canon, I'd be set!! [H]
Denise
I hope it works out for you Denise. I quickly looked at the 3 canvas prints in my room and yours is definitely poorly done. Good luck, you'll be fine! [Y]
The lab have assured me that they are working hard to get it out within the next couple of days.
Helen
As far as customer service goes, Helen should get an award for her superb dedication!!! This lady rocks and I cannot thank Sean S. enough for putting me in touch with her!!
I am able to keep the first photo and the photo lab is sending me a new one at no additional charge. I should have the second photo within a week and have fingers crossed that the 2nd one will be a charm!
Plus, Helen gave me a $25 coupon to use toward a future purchase!
Now, how's that for customer service!!!! [Y]
Denise
I'm glad to hear that. Helen is great. On the few times I've corresponded with her, I got the impression that she genuinely cared about her customer base. She strives to make sure you're satisfied as an Adorama customer.
Originally Posted by Sean Setters
Without a doubt! And I should also stress the fact that there was all resolved in less than a day due to her personally handling the situation!
Denise