Thanks for that clarification Helen. I would absolutely say that it is important (to me) to know that the product was refurbished by the manufacturer (by name). Otherwise, the customer may wonder if someone at Adorama, 3rd party company, etc is doing the work. For me, it would be very important to know that the manufacturer is doing the work. Nothing against Adorama (or any other party), but with things like lenses, it's a deal killer for me if I can't know that the manufacturer actually did the work on the lense. Otherwise I would choose "new" or take my chances outside of Adorama on a "used product".


Reading your statement "the manufacturers are no longer...", are you saying that other manufacturers don't want you using the word "Canon" in your refurbished statements or is it Canon themselves that doesn't want their name used? I would have trouble understanding why Canon would have an issue since it's their products being resold and that is goodness for the customer. If the other manufacturer's don't like it, I say tough-noogies, because it's important to the customer that they know who is doing the work.


Rick