Refurbished or Recertified?

[Bob]

40Doodle,


<span style="font-size: 9pt; color: black; font-family: 'Verdana','sans-serif';"]The notion that the repair facility will do a better job than the factory is questionable. Having Canon's repair facility work on you lens/body does not mean it will be better, it could be worse. So I think that this notion is a way to make people feel better about buying used equipment.<o></o>


<span style="font-size: 9pt; color: black; font-family: 'Verdana','sans-serif';"]Your point about the age of the equipment is a good one. Why was it refurbished in the first place? The product failed and the repair facility could not repair it, so they gave the customer a new unit and had to send the "refurbished unit&rdquo; back to the factory, or was the new equipment damaged in shipment, etc., and cannot be sold as new.<o></o>


<span style="font-size: 9pt; color: black; font-family: 'Verdana','sans-serif';"]Bob<o></o>

[HelenOster]

<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]Bob
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]


<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]Refurbished itemsmay have been used previously in field tests or sales displays, they might simply have been ordered in error and returned to the retailer (who can't then sell them as 'new' so they have to be sent back to the manufacturer for refurbishment) or theymight havebeen ex-store demos.<span style="color: black; mso-bidi-language: HE;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]<span style="mso-spacerun: yes;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]If items are pulled from the production linebecause something appears faulty, even for a very minor issue, once they have been removed from the normal flow of production, theyhave to beflagged asrefurbished.<span style="color: black; mso-bidi-language: HE;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]So youcould actually get a model coming straight from the factory that reallyhasn't been sold, or used at all.<span style="color: black; mso-bidi-language: HE;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]Refurbished items are checked over by the manufacturer by hand, inspected very thoroughly, diagnosed, and calibrated by experienced technicians. So, they can turn out to be more dependable thannew items - which will only have been checked by a process of random sampling as they come off the conveyor belt.<span style="color: black; mso-bidi-language: HE;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="color: black; mso-bidi-language: HE;"]<span style="font-size: small;"]<span style="font-family: Times New Roman;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE;"]As all the refurbished products come with a 90 day return-to-Adorama warranty, if there are any problems you can simply send them back to us<o></o>


<span style="font-size: 10pt; color: navy; font-family: Verdana; mso-bidi-font-family: Arial;"]Sincerely<o></o>


<span style="font-size: 10pt; color: navy; font-family: Verdana; mso-bidi-font-family: Arial;"]Helen <span class="goog-spellcheck-word"]Oster
<span class="goog-spellcheck-word"]Adorama Camera Customer Service Ambassador<o></o>


<st1ersonname w:st="on"]<span style="font-size: 10pt; color: navy; font-family: Verdana; mso-bidi-font-family: Arial;"]helen.oster@adoramacamera.com</st1ersonname><span style="font-size: 10pt; color: navy; font-family: Verdana; mso-bidi-font-family: Arial;"]<o></o>


<span style="font-size: 10pt; color: navy; font-family: Verdana; mso-bidi-font-family: Arial;"]www.adorama.com<o></o>
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[Bob]

<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Helen,<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Thanks for your reply.<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]How can we find out what we are buying - a demo unit vs. a manufacturing rework unit. i.e. One that has been used extensivelyin the field (DEMO) vs. not used by a user?<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Also, If canon reworks a unit on the manufacturing line why are they not providing a 1 year warranty?<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Thanks,<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Bob<o></o>

[HelenOster]

<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]Bob<o></o>
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The honest answer is we don't know; refurbished equipment is not like new inventory. The manufacturers only contactus when they have a batch to sell, therefore the availability is unpredictable and the individual history is unknown. However, if you were to ask my personal opinion on whether the equipment that Adorama offers as refurbishedis typically less than a year old, based on the regularity with which we receive batches, I'd be inclined to think it is all relatively new.<span style="color: black; mso-bidi-language: HE;"]<o></o>
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<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]All the refurbished products come with a 90 day return-to-Adorama warranty; 14 days from date of receipt for a full refund, and the balance for repair or replacement. <o></o>
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<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]None of the manufacturers who provide refurbished inventoryoffer any implicit/explicit or any other type of warranty, (although currently, we do send Canon equipment back to Canon for the 90 days).<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]<o></o>
<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]Sincerely
<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]<o></o>
<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]Helen <span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;"]Oster<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]
<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;"]Adorama<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"] Camera Customer Service Ambassador
<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]<o></o>
<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<st1ersonname w:st="on"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]helen.oster@adoramacamera.com</st1ersonname><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]<o></o>
<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]www.adorama.com<o></o>
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