Quote Originally Posted by HelenOster


<span style="font-size: 9pt; color: #000000; font-family: Verdana;"]We have already removed the phrase "refurbished by xxxxx" - which has led to huge numbers of customers contacting me to query whether this is because we at Adorama are now refurbishing them ourselves...... we aren't! All refurbished items are still factory refurbished by the manufacturer and will continue to be - while the warranty will continue to be provided by Adorama.


<span style="font-size: 9pt; color: #000000; font-family: Verdana;"]The new website is still under construction - with over 500,000 items to load and a lot of exciting additions planned, it's not a straight-forward procedure.


<span style="font-size: 9pt; color: #000000; font-family: Verdana;"]I know that an alert system has been discussed, and if it can be incorporated, I believe thatit will be


<span style="font-size: 10pt; color: #000000; font-family: Verdana; mso-bidi-font-family: Arial;"]Sincerely


<span style="font-size: 10pt; color: #000000; font-family: Verdana; mso-bidi-font-family: Arial;"]Helen <span class="goog-spellcheck-word"]Oster
<span class="goog-spellcheck-word"]Adorama Camera Customer Service Ambassador


<span style="font-size: 10pt; color: #000000; font-family: Verdana; mso-bidi-font-family: Arial;"]helen.oster@adoramacamera.com<span style="font-size: 10pt; color: #000000; font-family: Verdana; mso-bidi-font-family: Arial;"]


<span style="font-size: 10pt; color: #000000; font-family: Verdana; mso-bidi-font-family: Arial;"]www.adorama.com



<p style="CLEAR: both"]

I would just like to say that Adorama and you, Helen, specifically, show an admirable concern fortransparency ofthe items you sell. This, for me, is what makes your company a first-class operation with which to do business.


That said, connectingsearches on the term "refurbished" to "recertified" would make it easier to find what one is lookingf for. Also, a clear (clickable?) definition of each term, and the difference between them, might help those who are notregulars on sites like this one to understand.


Yours,


James Ducat