Refurbished or Recertified?

[Bob]

<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Helen,<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Thanks for your reply.<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]How can we find out what we are buying - a demo unit vs. a manufacturing rework unit. i.e. One that has been used extensivelyin the field (DEMO) vs. not used by a user?<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Also, If canon reworks a unit on the manufacturing line why are they not providing a 1 year warranty?<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Thanks,<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Bob<o></o>

[HelenOster]

<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]Bob<o></o>
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The honest answer is we don't know; refurbished equipment is not like new inventory. The manufacturers only contactus when they have a batch to sell, therefore the availability is unpredictable and the individual history is unknown. However, if you were to ask my personal opinion on whether the equipment that Adorama offers as refurbishedis typically less than a year old, based on the regularity with which we receive batches, I'd be inclined to think it is all relatively new.<span style="color: black; mso-bidi-language: HE;"]<o></o>
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<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]All the refurbished products come with a 90 day return-to-Adorama warranty; 14 days from date of receipt for a full refund, and the balance for repair or replacement. <o></o>
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<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]None of the manufacturers who provide refurbished inventoryoffer any implicit/explicit or any other type of warranty, (although currently, we do send Canon equipment back to Canon for the 90 days).<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]<o></o>
<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]Sincerely
<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]<o></o>
<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]Helen <span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;"]Oster<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]
<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial; mso-bidi-font-size: 12.0pt;"]Adorama<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"] Camera Customer Service Ambassador
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<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<st1ersonname w:st="on"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]helen.oster@adoramacamera.com</st1ersonname><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]<o></o>
<p style="margin: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]www.adorama.com<o></o>
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