I did see that (from a couple of different sources). However, we're waiting on an official statement from Canon before we publish information on this supposed phenomenon.
I talked to Bryan this morning, and he's never experienced AF issues in cold weather. So if it is a genuine issue, it might be an isolated one or possibly only an issue in extreme circumstances.
I recognize that you (while wearing the administrative hat) have an obligation to wait for an official statement. However, for those not in a para-official capacity, it's a worthwhile topic to discuss, as billing a customer for a repair that ought to be free and ought to be covered under a proactive service bulletin is, in my opinion, a rather poor way to treat customers. I say this having replaced the transmission on my Ford Excursion with only 45k miles due to the failure of a plastic part; failure of that part was covered under warranty if the vehicle had a gas engine, but Ford felt the lower RPM of the diesel prevented the part from failing. Imagine the coincidence when a friend's diesel Ford Excursion failed the same part at 45k...Originally Posted by Sean Setters
With lots and lots of due respect, one negative sampling does not make the issue 'isolated'.
We're a Canon/Profoto family: five cameras, sixteen lenses, fifteen Profoto lights, too many modifiers.
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