CPS's recent restructure basically returned the program to a pro-photographer support service, which to be honest I agree with (they require that 51% of your income comes from photography).


Normally, for a repair like this, the customer calls in to initiate the repair, and Canon emails back a form to be filled out and included with the camera. When it's a re-repair, issuing the form triggers some internal actions that notify the technician's boss about the failed repair job, and supposedly causes an expedite of the repair. We'll see how accurate those become in the coming week.


Personally, I'm torn: I want to tell them to take all the time they need to fix it right, but I purposefully sent it in during the best possible window that I have for another two months to be without the camera and now I want it back. I've felt for months something wasn't correct inside my camera, and I've felt like I had to be ready all the time to "work my magic" if should error out (I had a magic routine that would return the camera to operation - remove battery, insert battery, lock focus on anything/nothing, and shoot just as quickly after power-on as I could). I knew it was "abnormal mirror operation" when the mirror wouldn't flip on me once for a manual sensor cleaning, but the telephone agent (on the first try) said my camera's serial number wasn't affected by the problem.