First Photo Sale Gone Bad ....HELP!!

[andnowimbroke]

You've got Helen Oster on your side! She makes things happen. I don't know how you do it. First Gary Fong, and now Helen.

[clemmb]

I forget just how long it has been, I tell my customers 3 weeks on prints like this. With my lab, that usually give me time for issues like this to be corrected. Longer around the holidays.


Mark

[ddt0725]

I forget just how long it has been, I tell my customers 3 weeks on prints like this.

It has only been a week so I guess I have some time. I didn't give him a date since I had no idea myself. Adorama never even emailed me it was shipped. Thank goodness I had someone at the house to retrieve it.

Denise

[ddt0725]

You've got Helen Oster on your side! She makes things happen. I don't know how you do it. First Gary Fong, and now Helen.
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It helps to know people in all the right places! Now if I could just become chums with someone @ Canon, I'd be set!! [H]

Denise

[Sheiky]

I hope it works out for you Denise. I quickly looked at the 3 canvas prints in my room and yours is definitely poorly done. Good luck, you'll be fine! [Y]

[HelenOster]

The lab have assured me that they are working hard to get it out within the next couple of days.


Helen

[doggiedoc]

That

[ddt0725]

As far as customer service goes, Helen should get an award for her superb dedication!!! This lady rocks and I cannot thank Sean S. enough for putting me in touch with her!!


I am able to keep the first photo and the photo lab is sending me a new one at no additional charge. I should have the second photo within a week and have fingers crossed that the 2nd one will be a charm!


Plus, Helen gave me a $25 coupon to use toward a future purchase!


Now, how's that for customer service!!!! [Y]


Denise

[Sean Setters]

I'm glad to hear that. Helen is great. On the few times I've corresponded with her, I got the impression that she genuinely cared about her customer base. She strives to make sure you're satisfied as an Adorama customer.

[ddt0725]

Helen is great. On the few times I've corresponded with her, I got the impression that she genuinely cared about her customer base. She strives to make sure you're satisfied as an Adorama customer.

Without a doubt! And I should also stress the fact that there was all resolved in less than a day due to her personally handling the situation!

Denise