Refurbished or Recertified?

[Bob]

40Doodle,


<span style="font-size: 9pt; color: black; font-family: 'Verdana','sans-serif';"]The notion that the repair facility will do a better job than the factory is questionable. Having Canon's repair facility work on you lens/body does not mean it will be better, it could be worse. So I think that this notion is a way to make people feel better about buying used equipment.<o></o>


<span style="font-size: 9pt; color: black; font-family: 'Verdana','sans-serif';"]Your point about the age of the equipment is a good one. Why was it refurbished in the first place? The product failed and the repair facility could not repair it, so they gave the customer a new unit and had to send the "refurbished unit&rdquo; back to the factory, or was the new equipment damaged in shipment, etc., and cannot be sold as new.<o></o>


<span style="font-size: 9pt; color: black; font-family: 'Verdana','sans-serif';"]Bob<o></o>

[HelenOster]

<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]Bob
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]


<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]Refurbished itemsmay have been used previously in field tests or sales displays, they might simply have been ordered in error and returned to the retailer (who can't then sell them as 'new' so they have to be sent back to the manufacturer for refurbishment) or theymight havebeen ex-store demos.<span style="color: black; mso-bidi-language: HE;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]<span style="mso-spacerun: yes;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]If items are pulled from the production linebecause something appears faulty, even for a very minor issue, once they have been removed from the normal flow of production, theyhave to beflagged asrefurbished.<span style="color: black; mso-bidi-language: HE;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]So youcould actually get a model coming straight from the factory that reallyhasn't been sold, or used at all.<span style="color: black; mso-bidi-language: HE;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]Refurbished items are checked over by the manufacturer by hand, inspected very thoroughly, diagnosed, and calibrated by experienced technicians. So, they can turn out to be more dependable thannew items - which will only have been checked by a process of random sampling as they come off the conveyor belt.<span style="color: black; mso-bidi-language: HE;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="color: black; mso-bidi-language: HE;"]<span style="font-size: small;"]<span style="font-family: Times New Roman;"]<o></o>
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: #000099; font-family: Verdana; mso-bidi-language: HE;"]As all the refurbished products come with a 90 day return-to-Adorama warranty, if there are any problems you can simply send them back to us<o></o>


<span style="font-size: 10pt; color: navy; font-family: Verdana; mso-bidi-font-family: Arial;"]Sincerely<o></o>


<span style="font-size: 10pt; color: navy; font-family: Verdana; mso-bidi-font-family: Arial;"]Helen <span class="goog-spellcheck-word"]Oster
<span class="goog-spellcheck-word"]Adorama Camera Customer Service Ambassador<o></o>


<st1ersonname w:st="on"]<span style="font-size: 10pt; color: navy; font-family: Verdana; mso-bidi-font-family: Arial;"]helen.oster@adoramacamera.com</st1ersonname><span style="font-size: 10pt; color: navy; font-family: Verdana; mso-bidi-font-family: Arial;"]<o></o>


<span style="font-size: 10pt; color: navy; font-family: Verdana; mso-bidi-font-family: Arial;"]www.adorama.com<o></o>
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[Bob]

<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Helen,<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Thanks for your reply.<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]How can we find out what we are buying - a demo unit vs. a manufacturing rework unit. i.e. One that has been used extensivelyin the field (DEMO) vs. not used by a user?<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Also, If canon reworks a unit on the manufacturing line why are they not providing a 1 year warranty?<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Thanks,<o></o>


<span style="color: black; font-family: 'Arial','sans-serif'; mso-themecolor: text1;"]<span style="font-size: small;"]Bob<o></o>

[Mark Elberson]

Helen,


When are these changes going into effect? Like Dallasphotog said, as long as I know how to search for "refurbushed" goods I'll be fine. I know it's been brought up before in other threads but if there were some sort of an automated email system that let us know when a particular lens was available that would be terrific

[HelenOster]

<span style="font-size: 9pt; color: black; font-family: Verdana;"]Mark


<span style="font-size: 9pt; color: black; font-family: Verdana;"]


<span style="font-size: 9pt; color: black; font-family: Verdana;"]We have already removed the phrase "refurbished by xxxxx" - which has led to huge numbers of customers contacting me to query whether this is because we at Adorama are now refurbishing them ourselves...... we aren't! All refurbished items are still factory refurbished by the manufacturer and will continue to be - while the warranty will continue to be provided by Adorama.<o></o>


<span style="font-size: 9pt; color: black; font-family: Verdana;"]The new website is still under construction - with over 500,000 items to load and a lot of exciting additions planned, it's not a straight-forward procedure.<o></o>


<span style="font-size: 9pt; color: black; font-family: Verdana;"]I know that an alert system has been discussed, and if it can be incorporated, I believe thatit will be<o></o>


<span style="font-size: 9pt; color: black; font-family: Verdana;"]<o></o>


<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Arial;"]Sincerely<o></o>


<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Arial;"]Helen <span class="goog-spellcheck-word"]Oster
<span class="goog-spellcheck-word"]Adorama Camera Customer Service Ambassador<o></o>


<u1ersonname u2:st="on"]<st1ersonname w:st="on"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Arial;"]helen.oster@adoramacamera.com</st1ersonname></u1ersonname><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Arial;"]<o></o>


<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Arial;"]www.adorama.com<o></o>

[I chase light]

<span style="font-size: 9pt; color: #000000; font-family: Verdana;"]We have already removed the phrase "refurbished by xxxxx" - which has led to huge numbers of customers contacting me to query whether this is because we at Adorama are now refurbishing them ourselves...... we aren't! All refurbished items are still factory refurbished by the manufacturer and will continue to be - while the warranty will continue to be provided by Adorama.


<span style="font-size: 9pt; color: #000000; font-family: Verdana;"]The new website is still under construction - with over 500,000 items to load and a lot of exciting additions planned, it's not a straight-forward procedure.


<span style="font-size: 9pt; color: #000000; font-family: Verdana;"]I know that an alert system has been discussed, and if it can be incorporated, I believe thatit will be


<span style="font-size: 10pt; color: #000000; font-family: Verdana; mso-bidi-font-family: Arial;"]Sincerely


<span style="font-size: 10pt; color: #000000; font-family: Verdana; mso-bidi-font-family: Arial;"]Helen <span class="goog-spellcheck-word"]Oster
<span class="goog-spellcheck-word"]Adorama Camera Customer Service Ambassador


<span style="font-size: 10pt; color: #000000; font-family: Verdana; mso-bidi-font-family: Arial;"]helen.oster@adoramacamera.com<span style="font-size: 10pt; color: #000000; font-family: Verdana; mso-bidi-font-family: Arial;"]


<span style="font-size: 10pt; color: #000000; font-family: Verdana; mso-bidi-font-family: Arial;"]www.adorama.com



<p style="CLEAR: both"]

I would just like to say that Adorama and you, Helen, specifically, show an admirable concern fortransparency ofthe items you sell. This, for me, is what makes your company a first-class operation with which to do business.


That said, connectingsearches on the term "refurbished" to "recertified" would make it easier to find what one is lookingf for. Also, a clear (clickable?) definition of each term, and the difference between them, might help those who are notregulars on sites like this one to understand.


Yours,


James Ducat