Could I ask where?
Could I ask where?
In the news area of the site.
T3i, Tamron 17-50mm f/2.8, 70-200mm f/2.8 L, Sigma 30mm f/1.4, 430ex (x2), 580ex
13.3" MacBook Pro (late '11 model) w/8GB Ram & 1TB HD, Aperture 3 & Photoshop Elements 9
Originally Posted by alexniedra
Do you mean purchasing Bryan's used gear that he uses for testing and reviewing?
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That was actually the other person saying that in the quote
That was actually the other person saying that in the quote
Yeah, oops [
<p style="background: #efefef; margin: 0cm 0cm auto;" class="justify1"]
<p style="margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]I can't speak for other retailers, but at Adorama, faulty items are returned to the manufacturer or distributor.
<p style="margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]<o></o
<p style="margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]That doesn't mean that there aren't occasional problems; <span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]the manufacturers and distributors, who supply to Adorama, and of course, other retailers, do allow us to return equipment as new, because of over-stocks, exchanges etc. This can be a particular issue after the Christmas holiday when we all need to balance out our inventories.
<p style="margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]<o
<p style="background: #efefef; margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]Even if we at Adorama are completely thorough when packaging up these items for return, there is no doubt that less scrupulous retailers could well be receiving returns, trusting the customer's explanation that they never opened the box - packaging them up for return to the manufacturer or distributor. These items then form part of the inventory for sending out to other retailers.<o
<p style="background: #efefef; margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]No retailer can inspect the contents of every packaged received into the warehouse. If the manufacturer doesn't check the equipment before sending it back out, from the customer's perspective it is the retailer who looks bad, even though it may well have not been their fault.
<p style="background: #efefef; margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]
<p style="background: #efefef; margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]At Adorama we do have liberal return policies and there is no doubt that on occasion this is taken advantage of - although this does not exempt us from more closely checking any and all returns, some retailers don't.
<p style="background: #efefef; margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]<o
<p style="background: #efefef; margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]The problem is that we are all relying upon humans to carry out the required procedures at every point in the transaction, which can, and does, result in mistakes at any place along the line.<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]<o
<p style="background: #efefef; margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE;"]<o
<p style="margin: 0cm 0cm 0pt;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Tahoma;"]<o
<p style="margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]Sincerely
<p style="margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]<o
<p style="margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]Helen Oster
Adorama Camera Customer Service Ambassador
<p style="margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]<o
<p style="margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;" class="MsoNormal"]<st1
<p style="margin: 0cm 0cm 0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;" class="MsoNormal"]<span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-language: HE; mso-bidi-font-family: Arial;"]www.adorama.com<o
Thanks Helen. That is the best a consumer could hope for.
There is a big difference between our refurbished and used departments. The used equipment we hold in stock has been purchased from members of the public. Refurbished items are delivered to us directly by the manufacturer who has carried out the refurbishment therefore they have all been restored to the exact manufacturer specifications.
In the past Adorama warranted Canon refurbished for 90 days; since 1st May, all Canon refurbished products from Adorama come with a 1 year return-to-Adorama warranty; 14 days from date of receipt for a full refund, and the balance for repair or replacement.
Refurbs may be ex-store demos, possibly used in field tests or sales displays, or are items that have been ordered in error and returned to the retailer (who can't then sell them as 'new' so they have to be sent back to the manufacturer for refurbishment). They can also have simply been pulled from the production line if something appears faulty, or which haven't passed the final inspection. Most of the time it is a very minor issue that needs correcting, nevertheless, once they are pulled from the normal flow of production, they get flagged as a refurbished model, so you may actually get a model straight from the factory that really has never been used!
A refurbished item will have been checked over by the manufacturer by hand, inspected very thoroughly, diagnosed, and calibrated by experienced technicians, and could therefore turn out to be more dependable than a new item - which will only have been checked by a process of systematic quality control protocol (ie by random sampling as they come off the conveyor belt).
Helen Oster
Adorama Camera Customer Service Ambassador
helen.oster@adoramacamera.com
www.adorama.com
Given a choice, I'd rather have the refurbished...
However, sometimes you guys don't have it, and we have to buy new!
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