usa rebates?

**Chris White** · 02-21-2011, 10:24 PM

Originally Posted by digitizedchaos

ask? hmm.. how do i do that? just call them up and ask for a lower price?

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<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]I think that is how it works. Personally, if I can not get it from Adorama online, I move on. I have NEVER had a good experience calling them. They always make me feel like they have someone more important to deal with than me. And I have called several times and talked to different sales people. They have all treated me the same.
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]

Originally Posted by digitizedchaos

hi chris, send me steve's contact info, i'll try giving him a buzz..

<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]Steve will even call you back.
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]Steven
Cromar

Account Manager

PCNation
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]800-235-4050,
Ext 3015
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"][email="steven.c@pcnation.com]steven.c@pcnation.com[/email]
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<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]Sorry about the "Normal
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MicrosoftInternetExplorer4". I tried to see if I could delete it with to avail. I think it got added because I copied Steve's info from my address book.
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<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]Chris
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**HelenOster** · 02-22-2011, 07:08 AM

Chris

I

**Chris White** · 02-22-2011, 11:30 PM

Originally Posted by HelenOster

Chris

I'm very disturbed to read your posting and without more information at this stage can only offer a deep and sincere apology.

We record every single call to our customer service and sales reps, and if I am made aware of such an incident and supplied with the date & approx time of the call and the number called from (yours, not ours) I will always investigate.

If necessary, steps can then be taken internally to help our associates become more effective.
<div style="clear: both;"]</div>

Helen,

Sorry to say, but it is what it is. I have called in orders several times and it was always the same. The sales staff does not like questions, and with the cost of some of the items I purchase, sometimes I want a little additional information. (Once you get above a 7D or kit lenses, no one locally stocks anything. The first time I touched a 5D II, 1D IV or any L glass was when I opened the package they were shipped in.) Your sales representatives are always in a hurry to run the sale through and have me gone. Last year when I purchased my new tripod kit, it was botched so bad my credit card company flagged it for fraud. That really caused me a lot of extra aggravation calling back and forth to get it corrected. I know it cost Adorama a 5D Mark II sale, and I told them so, but they seemed unfazed. I think he thought I was talking through my hat. I ordered it from PCNation the next day. I had it two days later. I shot my daughter's dance recital the following week.

Do not misunderstand; if Bryan has a link that I can click through and buy online, I still do that. I just will not order anything that requires a call to the storefront. It is probably best for both of us that way. I know it is much better for my blood pressure.

In fairness when I do not have to deal with the sales department, transactions are very smooth. Your graciously helped me recently with an issue regarding a $20 product. In addition, I have purchased Canon Refurbished and I have been generally pleased. I had one problem with a refurbished item in month eleven of ownership. The Adorama RMA process was very smooth and you stood behind it 100%. I have made mention of those good customer service examples in previous threads. I think that maybe your customer service department (they are good) should do a training seminar for the sales department. I am currently looking at refurbished lenses, and I will have no hesitation buying one from Adorama.

Chris

**HelenOster** · 02-23-2011, 05:14 PM

Chris

Could you please email me with one of your order numbers so we can ID your order history and see which representatives have given you problems - and deal with them appropriately.

Helen

**elmo_2006** · 02-23-2011, 06:33 PM

Consider my entry as a rant.

Looking at canonpricewatch, i.e.the 7D prior to the rebates could be had for 1479.99 so in essence with the rebate (200)1279.99. With the price increase with the rebates, this new pricing scheme is only a savings of roughly 75 to 80 bucks.

Someone somewhere pushed out these rebates and then realized that top tier products can be had for the same price of the lower tier products and possibly that Canon realized that the prices after the rebates would be too low.

i.e. the 60D and T3I were priced as follows prior to the rebates:

60D - 899.99

T3i - 799.99

Introduction of the rebate (100), the 60D went up to 999.99 - in essence an error was made as the price of the 60D would have dropped to the same level of the T3i sothe prices went topre-rebate (would 100 difference in price really break the bank?).

...must put head back into sand...but...first...must submit those photos of UFO sightings to TMZ.com

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