usa rebates?

**HelenOster** · 02-21-2011, 07:06 PM

You are 100% correct, as I noted above;the mom and pop stores don

**henryp** · 02-21-2011, 07:22 PM

Helen's explanation is on-the-money (no pun intended). Unfortunately Canon USA has established a pattern of linking price increases to retailers to their rebate programs. They also do not offer retailers price protection so retailers have very few options. If you look at www.canonpricewatch.com/price-increases-february-2011 you can see their info from January about Canon USA price changes. In http://bit.ly/aTt71O, Rob Galbraith similarly confirms Canon USA did the same thing in 2008, also immediately pre-rebate.

Henry Posner
B&H Photo-Video

**HDNitehawk** · 02-21-2011, 07:54 PM

Originally Posted by henryp

<p sizset="41" sizcache="7"]Helen's explanation is on-the-money (no pun intended). Unfortunately Canon USA has established a pattern of linking price increases to retailers to their rebate programs. They also do not offer retailers price protection so retailers have very few options. If you look at www.canonpricewatch.com/price-increases-february-2011 you can see their info from January about Canon USA price changes. In http://bit.ly/aTt71O, Rob Galbraith similarly confirms Canon USA did the same thing in 2008, also immediately pre-rebate.

At the first of Feb Canon raised their prices for the most part across the board. Ahead of that move both B&H and Adorama began moving up their prices. I had just bought my 1D Mark IV from B&H and had been thinking about going ahead and buying the 70-200mm F2.8L II when this was anounced. This was in Jan and the prices jumped immediatly off that news. The local mom and pop store were willing to sell at the old prices because they didn't move on the anouncment. I bought the 70-200mm from them actualy cheaper, which is very rare.

Now I am not faulting B&H or Adorama for any of these actions. Their in the buisness of making a profit, just like the buisness I am in. I am sure their are reasons for the price moves.

However, this reason doesn't make sense to blame the rebate price moves on it. What you are saying with this is that there is yet another price increase after the one at the first of February?

Prices already went up before this rebate came out. Are the MSRPprices even going higher after the rebates end

**lynx0069** · 02-21-2011, 09:07 PM

thank you Helen, for your explanation of why this has happened, but, for those of us that were looking to purchase during this rebate program it is still quite a shock to see prices increse then the rebate applied. the only silver lining i can see is that up here in canada, there is no rebate offered and prices seem to have satyed where they were last week, except the fact that things are always more expensive up here to begin with, even with our dollar currently worth more than the greenback. i am still planning on buying myself a 60D, but i am doing it locally now, even though it is $50 more than buying at adorama.

jim

**Chris White** · 02-21-2011, 10:24 PM

Originally Posted by digitizedchaos

ask? hmm.. how do i do that? just call them up and ask for a lower price?

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<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]I think that is how it works. Personally, if I can not get it from Adorama online, I move on. I have NEVER had a good experience calling them. They always make me feel like they have someone more important to deal with than me. And I have called several times and talked to different sales people. They have all treated me the same.
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]

Originally Posted by digitizedchaos

hi chris, send me steve's contact info, i'll try giving him a buzz..

<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]Steve will even call you back.
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]Steven
Cromar

Account Manager

PCNation
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]800-235-4050,
Ext 3015
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"][email="steven.c@pcnation.com]steven.c@pcnation.com[/email]
<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]
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<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]Sorry about the "Normal
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MicrosoftInternetExplorer4". I tried to see if I could delete it with to avail. I think it got added because I copied Steve's info from my address book.
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<p class="MsoNormal" style="margin-bottom: 0.0001pt;"]Chris
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**Chris White** · 02-21-2011, 10:37 PM

Originally Posted by Trowski

I felt like I was spending a lot on lenses at the end of last year when the holiday rebates were active, buying way more than what I really needed at the time. Now I'm glad I did since they all went up in price significantly.

Ditto! Just for kicks, I placed the exact same items in a B&H cart last night and the difference in price from November almost covered my 16-35 f/2.8 II <span style="color: #ff0000;"]L. It certainly looks llike a good investment today. [

]

Chris

**MacManUS** · 02-22-2011, 05:46 AM

Prices are going up, get used to it.

Unless you have your head in the sand, all commodity prices are going up, and this will mean all Canon lenses will also go up. The entire world economy is in a world of hurt. In very short order, all Canon L glass will be more than what you pay today. Not a bad time to invest in yourself.

**JJphoto** · 02-22-2011, 06:21 AM

Originally Posted by MacManUS

Prices are going up, get used to it.

I don't know what you think about this Rick? I feel like I was wasting time posting in this thread when I read this.

fortunately, I know where and how to buy photo gear cheaper and thanks God I'm lucky enough to be able to afford them even they keep raising the prices[

]

**HelenOster** · 02-22-2011, 07:08 AM

Chris

I

**Chris White** · 02-22-2011, 11:30 PM

Originally Posted by HelenOster

Chris

I'm very disturbed to read your posting and without more information at this stage can only offer a deep and sincere apology.

We record every single call to our customer service and sales reps, and if I am made aware of such an incident and supplied with the date & approx time of the call and the number called from (yours, not ours) I will always investigate.

If necessary, steps can then be taken internally to help our associates become more effective.
<div style="clear: both;"]</div>

Helen,

Sorry to say, but it is what it is. I have called in orders several times and it was always the same. The sales staff does not like questions, and with the cost of some of the items I purchase, sometimes I want a little additional information. (Once you get above a 7D or kit lenses, no one locally stocks anything. The first time I touched a 5D II, 1D IV or any L glass was when I opened the package they were shipped in.) Your sales representatives are always in a hurry to run the sale through and have me gone. Last year when I purchased my new tripod kit, it was botched so bad my credit card company flagged it for fraud. That really caused me a lot of extra aggravation calling back and forth to get it corrected. I know it cost Adorama a 5D Mark II sale, and I told them so, but they seemed unfazed. I think he thought I was talking through my hat. I ordered it from PCNation the next day. I had it two days later. I shot my daughter's dance recital the following week.

Do not misunderstand; if Bryan has a link that I can click through and buy online, I still do that. I just will not order anything that requires a call to the storefront. It is probably best for both of us that way. I know it is much better for my blood pressure.

In fairness when I do not have to deal with the sales department, transactions are very smooth. Your graciously helped me recently with an issue regarding a $20 product. In addition, I have purchased Canon Refurbished and I have been generally pleased. I had one problem with a refurbished item in month eleven of ownership. The Adorama RMA process was very smooth and you stood behind it 100%. I have made mention of those good customer service examples in previous threads. I think that maybe your customer service department (they are good) should do a training seminar for the sales department. I am currently looking at refurbished lenses, and I will have no hesitation buying one from Adorama.

Chris

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