<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]


<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]Your camera may have not have been given to Canon for repair. Canon gives a repair record when you get your product back. Never take anything back to the store unless they will exchange it directly. <o></o>


<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]By the way, was your camera seal in the box, or was the instructions, battery, camera body, etc.,wrapping been opened?<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]<o></o>


<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]If so, this camera could have been used by someone else and returned. That has happen to me before. So always look carefully at the bags that the products are wrapped in.



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<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]So until you find out, I would not blame Canon<o></o>