Let me begin a little more carefully: I feel your pain, as I went through a similar experience with Canon California. In my case, my camera went from "occasionally frustrating" (much like yours) before the first fix to "completely unusable" after the first fix, so getting my camera back "fixed or not" wouldn't have done me much good. I'm sorry to hear that your camera is hostage at Canon.
Originally Posted by icanon
At any point, did you consider that early-model equipment could be problematic? "Latest" isn't always "Greatest".
Ask Canon to escalate the matter. Ask Canon how many technician-hours have been spent on your camera. If the number is lower than perhaps four hours for every work day that it's been on the bench, ask them why it's getting so little attention. It is possible that your camera has had to go from group to group to group, potentially causing some queueing delays along the way.
We know it's not the same camera. It's a backup camera, and many of us keep a backup just for that reason. One of the benefits of having a backup camera that's a different model is immunity from common problems. And I know that you didn't _intend_ for this purchase to spend a month at a repair center, but (unless you entered into a special contract at purchase time) you bought an object with a warranty that doesn't promise a particular turnaround time on repairs. I'd also stop worrying about the loss of two months of warranty coverage - these forums alone show numerous tales of Canon providing in-warranty repair coverage when the warranty had actually expired, and I suspect if you have problems in the future you can just mention the delays you encountered here. Besides, normal process is to send the camera in for repairs and wait for an estimate. You'll know if they'll warranty it as part of the estimate process right up front.
Reply With Quote