My experiences with Canon Canada didn't take inordinately long, but not that quick either. Since this is under warranty I gather you're not out-of-pocket. One negative I have experienced with their service: their fees are very standardized, ie: any repair of certain category costs a set amount, regardless of the actual labour/parts outlay. It's sort of like insurance, if your repair is a breeze, you end up financingsomeone else'smore complex repair.