Can't recommend Canon Canada for repairs!!!

[Bob]

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<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]Your camera may have not have been given to Canon for repair. Canon gives a repair record when you get your product back. Never take anything back to the store unless they will exchange it directly. <o></o>


<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]By the way, was your camera seal in the box, or was the instructions, battery, camera body, etc.,wrapping been opened?<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]<o></o>


<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]If so, this camera could have been used by someone else and returned. That has happen to me before. So always look carefully at the bags that the products are wrapped in.



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<span style="font-family: 'Verdana','sans-serif'; color: black; font-size: 9pt;"]So until you find out, I would not blame Canon<o></o>

[icanon]

Well I'm sorry but the camera was brand new when I bought it. I was one of the first to order it and one of the first to receive it.


Next the first time I sent it, Canon did service it, doc's to prove it.


This time when I sent it Canon rep. did say they received it on June 30, two days later it was sent by my store where I bought it.


My compliant is that its nearly a month and NO camera and no date as to when I'm getting it back!


So is that customer service or just tough luck buddy we got your money (when I bought it) and we'll take our time to repair it since it's free repair on warranty or something?


So I'm blaming Canon!


I got an other body a 30D but it's not a full fame, it not the same camera and I didn't pay over 3 grand to have a camera sit at some repair center. And besides I lost two months of warranty due to the same reason. sitting at a repair center.

[peety3]

Let me begin a little more carefully: I feel your pain, as I went through a similar experience with Canon California. In my case, my camera went from "occasionally frustrating" (much like yours) before the first fix to "completely unusable" after the first fix, so getting my camera back "fixed or not" wouldn't have done me much good. I'm sorry to hear that your camera is hostage at Canon.

Well I'm sorry but the camera was brand new when I bought it. I was one of the first to order it and one of the first to receive it.

At any point, did you consider that early-model equipment could be problematic? "Latest" isn't always "Greatest".

My compliant is that its nearly a month and NO camera and no date as to when I'm getting it back!


So is that customer service or just tough luck buddy we got your money (when I bought it) and we'll take our time to repair it since it's free repair on warranty or something?

Ask Canon to escalate the matter. Ask Canon how many technician-hours have been spent on your camera. If the number is lower than perhaps four hours for every work day that it's been on the bench, ask them why it's getting so little attention. It is possible that your camera has had to go from group to group to group, potentially causing some queueing delays along the way.

I got an other body a 30D but it's not a full fame, it not the same camera and I didn't pay over 3 grand to have a camera sit at some repair center. And besides I lost two months of warranty due to the same reason. sitting at a repair center.
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We know it's not the same camera. It's a backup camera, and many of us keep a backup just for that reason. One of the benefits of having a backup camera that's a different model is immunity from common problems. And I know that you didn't _intend_ for this purchase to spend a month at a repair center, but (unless you entered into a special contract at purchase time) you bought an object with a warranty that doesn't promise a particular turnaround time on repairs. I'd also stop worrying about the loss of two months of warranty coverage - these forums alone show numerous tales of Canon providing in-warranty repair coverage when the warranty had actually expired, and I suspect if you have problems in the future you can just mention the delays you encountered here. Besides, normal process is to send the camera in for repairs and wait for an estimate. You'll know if they'll warranty it as part of the estimate process right up front.

[icanon]

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Ask Canon to escalate the matter. Ask Canon how many technician-hours have been spent on your camera. If the number is lower than perhaps four hours for every work day that it's been on the bench, ask them why it's getting so little attention. It is possible that your camera has had to go from group to group to group, potentially causing some queueing delays along the way.

Believe me I asked all those questions and more. I called twice today, once in the mourning and just a few minutes ago (4:00 p.m.) and guess what same old answer: we don't know what stage it's at and when it will be fixed. We'll put a rush on it. Ah, wow, a Rush it should have been rushed when I first called.


Next each time I call I ask a question what is the usual turn around time and each time they reply 2 weeks to 3 weeks MAX!


Well hello my camera has been there for nearly a month.


I not looking for sympathy I just stating the facts.





Thanks everyone for took the time to read and comment my concern.



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[EdN]

I've had three experiences with Canon Canada for servicing. The second time was really straight forward with a repair / replacement of a broken hot shoe for a 580 EX flash. They stated around 10 business days for a turnaround and got it done in half the time. Flash was fine with an additional 30 or 90 day warranty.


Second time was when they contacted me to inform me of the free update to the 5D to fix the mirror problem. Went smoothly as silk with free shipment, pre-arranged authorization numbers, and everything else. Time of repairs was quoted as around 20 business days and it was back after about a week and a half.


The first time wasn't so quick. I was a early purchaser of the 24-105mm F4L IS zoom lens, the one that had the flare problem in the early serial numbers. I was totally disappointed with the problem but was pleased with the recall to fix the problem. I didn't want to part with the lens but sent it in for the free fix. I sent in the lens in the original box, without the lens hood or leather pouch to save weight for shipment. I sent it off sometime in September if I remember correctly and heard NOTHING for a long time. I was starting to get upset after it had passed two months and was about to call or send a letter of concern. Well, just before New Year, a courier package arrived. My lens had returned! But it was not my lens! It was a BRAND NEW one, complete in box so I ended up with a spare lens hood and leather pouch. I suspect they were going to update the lens but ran out of time, had no resources, etc so they ended up giving me a brand new lens.


So, kind of a mixed bag.