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<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;"]<span>icanon<o></o>
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<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;"]<span>I can understand your frustration. I have included an email address for Chuck Westfall at Canon. You may want to provide him with a condensed history of your situation. He should be able to help you or get you connected to the right person.<o></o>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;"]<span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"]<o></o>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;"]<span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"]cwestfall@cusa.canon.com<o></o>
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<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;"]<span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"]My history with the Canon Express Service Center in Irvine CA has been much different. I walk-in with my gear - lens, bodies, etc., and have never waited more than 3 day to get a call for pick-up. When I drop off my items they give me a work order number through which I can track the progress of the repairs on-line. Usually takes a day for them to start work and it is completed on the second or third workday.<span style="mso-spacerun: yes;"] They have repaired dropped lens, vignette issues, mirror issues, and focus issues, etc. over the last 20 years for me.<o></o>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;"]<span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"]<o></o>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;"]<span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"]Hope Chuck can light a fire on your issue.<o></o>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;"]<span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"]<o></o>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 4.1pt;"]<span style="font-family: 'Arial','sans-serif'; color: black; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"]Bob<o></o>
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