Can't recommend Canon Canada for repairs!!!

[Colin]

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<span style="font-size: 10pt; color: #000000; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman';"]My history with the Canon Express Service Center in Irvine CA has been much different. I walk-in with my gear - lens, bodies, etc., and have never waited more than 3 day to get a call for pick-up. When I drop off my items they give me a work order number through which I can track the progress of the repairs on-line. Usually takes a day for them to start work and it is completed on the second or third workday.<span style="mso-spacerun: yes"] They have repaired dropped lens, vignette issues, mirror issues, and focus issues, etc. over the last 20 years for me.
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My experience with Irvine has been overwhelmingly good. The only 'problem' I've ever had was when they said that they would do a courtesy cleaning and it came back with very visible Kleenex (my fault, which is why I sent it back) particles inside the lens, and I sent it back again, and they said that this time they were going to charge me. After I talked to a supervisor, and said that I thought they should cover the second cleaning because the courtesy cleaning the first time wasn't actually a cleaning, they came to see it my way, and no problems. In hindsight, i was being kind of a jerk about it, but... well, if they offer it, they should do what they said.


anyway, the actual repair facility, absolutely great overall.


Bob, can you recommend a contact? I know that when I contact them through the Internet, it's sometimes a problem to get the guy to understand that there's actually a problem. I.e., "it's not a focusing calibration problem, just stop down to increase your depth of field." how do you say "idiot" in Canonese?

[Bob]

Bob, can you recommend a contact? I know that when I contact them through the Internet, it's sometimes a problem to get the guy to understand that there's actually a problem.
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Colin


I do not have a specific persion, but you can call the Irvine office at (949) 753-4200 or Fax them at(949) 753-4239 and ask to speak to a technical support person.


Bob

[icanon]

Some good news.


I called this mourning and still the repair rep. said to me that she they will try and will send a memo to the supervisor. I called back the main office phone number and asked to speak to the supervisor of the dept.,Guess what the supervisor was on vacation, arghh. I immediately called back and asked who else was in charge and finally I got this person who completely agreed with me and that he'd look into the matter and will definitely will call back to let me know.


Later today I received a call from him and he told me my camera had a on/off switch short all is repaired and was shipped back to the store via over night delivery. So tomorrow my baby is back. Finally...

[Sean Setters]

A short in the on/off switch...wow, that's quite unfortunate. I'm glad you're taking the brunt of that 3% defect rate at Canon so all my stuff turns out great...


:-)


(By the way, I just made that number up. I have no idea what that would be realistically speaking...)

[icanon]

Sean your probably right about the 3% that you made up and I'm most likely one of them. lol





Just to let everyone know I finally got back my 5DMII, yes, today. My baby is back at home where it belongs.