How much is required to get a discount at B&H?

[peety3]

etc. etc. and I have never been given a single dollar worth of discount. Have they made tons of profit on me? YES they have! Would it be reasonable for me to get some credit? Yes it would!

At Adorama, as a contrast, where I have bought very little (don´t ask me why, because I don´t know), I was given a fair discount on my first purchase, by referring to this community. Guess where I´ll be going next time ...

What if someone told you that you got good prices all throughout all of your B&H purchases, good enough that they couldn't afford to give you a discount? What if the prices you paid have sustained a business that continues to stock what people purchase, so they can order it and have it ship within a day? Why would you assume you'd get a special discount down the line if one was never offered or promised to you?

Look, it's your money, so go spend it where you want. I buy from my local brick & mortar store when I want something RIGHT NOW or if they have the same price as Amazon/B&H/Adorama. Otherwise, I buy from Amazon (living in Seattle means tons of great shipping options, including same-day or in a locker so it's not sitting on my doorstep to get stolen by a passerby) if they have it for a good price, or I go with B&H/Adorama. I've always liked B&H, and respect how they do business, so I tend to go with them, though I've seen Adorama make much better packaging decisions for a few sheets of Rosco gels so I have been known to pick them.

[eldarhau]

There seems to be a few points lost here. To start, I have nothing in particular against B&H. That is why I have purchased as much as I have there. And I fully agree that Yes, B&H provide a good service and the people are nice and in general fairly competent. And so are the crews at Adorama and a few of the other alternatives.

Whether you go in the first time to buy a Rebel or you return for the 20th time to buy a 1DX and a 600 f4L IS II, you get more or less same service. The price you pay at visit no.1 is the same as on visit no.20. Which is very positive for the first time buyer. My points is that when you are a loyal returning customer and you give them that much business, you should get some treats in return at some stage. And I find it a bit amazing that the response I have so far is more defending the supplier for not doing anything, rather than suggesting positive things they could do to show that they appreciate the continued business we give them.

If I was working in the business development team of any of these companies, I would seriously think through how I could make sure that the customer who potentially returns +20 times actually returned. And what would be nice for a returning customer to get. Discounts is one thing. Extended warranty an other. Free overnight shipping, special offers, priority in line for new stuff, invitation to classes or trips, faster better repair services ... Options are many.

/Eldar